Frequently Asked Questions

🛍️ Product

Q: What is the MTI mailbox made of?
A: Our mailbox is crafted from premium-grade materials selected for durability, weather resistance, and elegant aesthetics — built to last and look great at your doorstep.

Q: Is the mailbox suitable for outdoor use?
A: Yes, it is designed specifically for outdoor installation and is built to withstand varying weather conditions.

Q: What sizes are available?
A: Please refer to the product page for current size options and dimensions.

🚚 Delivery

Q: How long does delivery take?
A: Standard delivery typically takes 3–7 business days depending on your location within Pakistan.

Q: Do you deliver across Pakistan?
A: Yes, we deliver nationwide. Remote areas may require additional time.

Q: Will I receive a tracking number?
A: Yes, a tracking number will be shared with you once your order has been dispatched.

🛒 Ordering

Q: How do I place an order?
A: Simply add the product to your cart, proceed to checkout, fill in your delivery details, and complete payment.

Q: What payment methods are accepted?
A: We accept major payment methods including credit/debit cards and Cash on Delivery (COD) where available.

Q: Can I modify or cancel my order after placing it?
A: Please contact us as soon as possible at contact@muhammadtariqibrahim.com if you need to modify or cancel your order.

🔄 Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 7 days of delivery if the product is unused and in its original packaging.

Q: How do I initiate a return or exchange?
A: WhatsApp us at +92 371 4308282 or email us at contact@muhammadtariqibrahim.com with your order number and reason for return — we will guide you through the process promptly.

Q: Who bears the return shipping cost?
A: Return shipping costs are borne by us — simply reach out and we will arrange the pickup at no extra cost to you, provided the return meets our policy conditions.